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Client Services

STJOHNKNITS.COM is open for shopping 24 hours a day, 7 days a week, 365 days a year. Our customer service hours of operation are below:

Day

Monday – Friday

Saturday – Sunday

New Year's Day

Presidents' Day

Easter

Memorial Day

Independence Day

Labor Day

Thanksgiving

Christmas Day

Hours

7 a.m. PT – 4 p.m. PT

Closed

Closed

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Contact Us
e-Mail us at clientservices@sjk.com
For online shopping support please call a Client Services Representative at 1-877-750-1171
For St. John company inquiries, alterations, boutique and outlet questions please call 949-863-1171
Client Services Hours

About Our Products
Product Info and Care
Alterations

Shopping and Payment
Payment Method
Sales Tax
What payment methods can I use?
When will my order ship?
When will my order be delivered?
How much does it cost to ship my order?

Returns and Exchanges
Returns and Refunds
Exchanges
Changes to Orders

Account Information
Your Account
Forgotten Password
Your Address Book
Tracking Your Orders and Order History

Company Information
About Us
Craftsmanship
Heritage
Films

St. John Boutiques
Boutique Locator
Return Policy

St. John Outlets
Outlet Locator
Return Policy

Style Guide
Lookbook

Fit Guide
Body Type Fit

Glossary
Fashion Glossary

Privacy Notice
Privacy Notice

Terms and Conditions
Terms and Conditions

Merchandise
Can I get a replacement button or paillette for my garment?
How do I care for my purchase?

Web Site
Is there a risk to storing my information online with St. John?
Does St. John sell names to other companies?

General
Frequently Asked Questions (FAQs)

Do you have a catalog?
Please contact client services: clientservices@sjk.com
How do I find out about career opportunities with St. John?