Frequently Asked Questions
Where can I find St. John products?
St. John merchandise can be found at STJOHNKNITS.COM, St. John boutiques, St. John outlets and authorized retailers around the world. Use our Store Locator to find a location nearest you.
What if I find a discrepancy on your site?
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing, availability, or other product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
Will I be charged sales tax on my STJOHNKNITS.COM purchase?
St. John charges state, local and county taxes on online transactions based on shipping address as required by applicable laws. In the shopping bag you can get an estimate of what your sales tax might be by entering your shipping state and zip code. The actual sales tax will be calculated when you have gone through the checkout after entering everything including your credit card information and may vary from the estimated amount.
How Do I Apply Promotional Codes?
Clicking the “Add Promotional Code“ link in the shopping bag will expand the area below and display the promo code entry field. Only one promo code can be applied per order. Once a code has been applied, the order tally will update to reflect the discount. Clicking the "remove" link in the order tally will remove the applied promo code.
*Promotional Disclaimers
St. John Knits Shipping Promotion
Free Delivery and Returns on United States Orders Over $100 Before Taxes, Shipping and Other Handling Fees
Free Delivery on International Orders Over $395 (US) Before Taxes, Shipping and Other Handling Fees
Why are shipping restrictions applied to some items?
Due to international trade agreements and state laws, select items such as certain exotic skins cannot be shipped to California or outside the United States. In compliance with hazardous materials restrictions, flammable items such as fragrance cannot travel by air. For further questions regarding shipping restrictions, please contact clientservices@sjk.com
How can I track my order?
U.S. ORDERS
Once your order has been processed you will receive a shipment confirmation email containing your UPS tracking number. Please note your tracking information will not get updated until after UPS has picked up from our facility and a scan has been made. You can track your order on UPS.com. If you still have questions or there is a discrepancy with your shipping address, please contact us immediately by sending an email to clientservices@sjk.com.
Once your order has been processed you will receive a shipment confirmation email containing your UPS tracking number. Please note your tracking information will not get updated until after UPS has picked up from our facility and a scan has been made. You can track your order on UPS.com. If you still have questions or there is a discrepancy with your shipping address, please contact us immediately by sending an email to clientservices@sjk.com.
Is my package insured and do I need to sign for my order?
All U.S. purchases are shipped via UPS with signature required. For security reasons, all STJOHNKNITS.COM purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through UPS. Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method. Orders are processed Monday through Friday, excluding holidays. St. John is not responsible for unanticipated delays.
I’ve forgotten my password. What should I do?
To reset your password, follow the FORGET YOUR PASSWORD instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
How can I make returns or exchanges?
U.S. RETURNS
Returns by Mail
St. John is pleased to offer return service via UPS in order to ensure quick, convenient return service. To return your package via UPS follow these steps:
- Please pack the item(s) in the condition the garments were received.
- Fill in the return form on your packing slip and send it back with the merchandise you are returning. Please return the packing slip and make a copy for your records. Not including the return form will delay the process.
- Affix the prepaid UPS label to your package, making sure no other tracking labels are showing.
- When your package is ready, drop it off at your nearest UPS location.
By using our prepaid return label, you can track the status of your return shipment at UPS.com. You will receive an e-mail notification upon the completion of return processing. You will receive a credit to your credit card for items returned within 10 business days. Allow up to 1 billing cycle for the credit to post to your account. Original shipping and handling charges are non- refundable. We are unable to accept C.O.D. For complete return instructions please visit our Delivery and Return Information section: shipping.
If you have lost or misplaced your return label, you may also return the package via U.S. mail at your own cost. Please use the original shipping box and packing materials, if possible. The package should be shipped and insured to:
St. John Knits
Attn: SJK eCom Returns
17522 Armstrong Avenue
Irvine, CA 92614
For a replacement shipping label, please contact a Customer Service Representative at 877-750-1171 or email us at clientservices@sjk.com and we will send you a new one.
Returns and Exchanges to Retail Locations
All of our St. John Boutiques accept full price merchandise returns in person with the original packing slip and original tender. If you ordered sale merchandise, these items must be sent back to STJOHNKNITS.COM directly for a refund. Full price merchandise returns to a St. John Boutique will be offered an in-store exchange, a store credit, or a return to the original tender only if available.
PayPal® returns will be offered an exchange or boutique credit. In addition, we can offer check refund that will be mailed to your home.
St. John Outlet locations will NOT accept returns from STJOHNKNITS.COM. St. John Boutique and St. John Outlet return policy may vary.
St. John gladly accepts returns of merchandise purchased directly from STJOHNKNITS.COM that are in new, unworn, unwashed, undamaged, and unaltered condition, with the original tags attached except for Final Sale items. In addition, jewelry must also have all protective materials in place. Products showing signs of wear or use will not be accepted. Returns must be received within 14 days of the date the order was delivered. St. John will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled.
Exchanges
Unfortunately, St. John does not offer exchanges on merchandise purchased on our website. If you are looking for a different size and/or color, simply return the item in your possession and place a new order for the desired item at STJOHNKNITS.COM. We highly recommend that you place your new order as soon as you can to ensure availability.
Final sale items may not be returned or exchanged.
STJOHNKNITS.COM Price Adjustments Policy
If we mark down the price of an item you’ve already purchased, we will gladly adjust the sale price at your request within 7 days of your order date. Price adjustments will be credited back to the original form of payment that was used to purchase the item online. Please note that if your price adjustment brings the item to 40% off or more of the original price it will be considered a Final Sale and no longer eligible for a return. To see if you are eligible for a price adjustment, please contact a Client Services Representative at (877) 750-1171 or email us at client services.
Will I be refunded the full value of my order?
If your order has been sent to a destination within the U.S., all sales taxes will be refunded. Please allow up to 10 business days for the refund to appear in your account. Any expedited shipping charges will not be refunded.
Do you offer repair on damaged merchandise?
We stand behind the quality of our products and we hope you love your purchase. If you have an item that is damaged or needs to be repaired, please contact clientservices@sjk.com to discuss your options.
What is your alterations policy?
St. John does have a corporate alterations and repair facility that provides services to our authorized retailers throughout the country. All of our repairs and alterations are facilitated through our St. John Boutiques. A wardrobe Specialist will be able to assist you in filling out any necessary paper work that is needed to complete your repairs/alterations if possible and will be able to answer any of your questions regarding the cost of the repairs/alterations. If you do not live near a St. John Boutique you may go to any authorized retailers and they can send the garment to us for an evaluation and fee assessment. If you have any other questions please contact Client Services for more information at 877-750-1171 or clientservices@sjk.com.
What is the best silhouette for my body type?
You can use our 'Body Type Fit' as a guide to help select styles that are ideal for your figure.
International Orders FAQ Page
Please see our International FAQ page 'International Orders' for worldwide ordering.
Where can I find St. John products?
St. John merchandise can be found at STJOHNKNITS.COM, St. John boutiques, St. John outlets and authorized retailers around the world. Use our Store Locator to find a location nearest you.
What if I find a discrepancy on your site?
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing, availability, or other product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
Will I be charged sales tax on my STJOHNKNITS.COM purchase?
St. John charges state, local and county taxes on online transactions based on shipping address as required by applicable laws. In the shopping bag you can get an estimate of what your sales tax might be by entering your shipping state and zip code. The actual sales tax will be calculated when you have gone through the checkout after entering everything including your credit card information and may vary from the estimated amount.
How Do I Apply Promotional Codes?
Clicking the “Add Promotional Code“ link in the shopping bag will expand the area below and display the promo code entry field. Only one promo code can be applied per order. Once a code has been applied, the order tally will update to reflect the discount. Clicking the "remove" link in the order tally will remove the applied promo code.
*Promotional Disclaimers
Black Friday Additional 10% Off Select Sale Styles*
*Additional 10% Off Sale Styles. Limited Time Offer. Additional Discount Valid 11/23/2023 - 11/24/2023 11:59 PM PT. Additional discount is reflected only at checkout on *sale items priced 40% - 60% off. Available at https://www.stjohnknits.com. Final Sale. Sale items will be indicated online and at checkout. Discount price reflected at checkout. Select merchandise only, excludes full-price products. Sale does not apply to prior purchases and no adjustments may be made for prior purchases or returned and repurchased merchandise. Cannot be combined with any other offers, sales, discounts, coupons, promotions or services. Additional 10% Off 40%-60% Off Sale Styles Online only promotion. Not valid on purchases at St. John Boutiques, Outlets, specialty retailers, or department stores.
*Additional 10% Off Sale Styles. Limited Time Offer. Additional Discount Valid 11/23/2023 - 11/24/2023 11:59 PM PT. Additional discount is reflected only at checkout on *sale items priced 40% - 60% off. Available at https://www.stjohnknits.com. Final Sale. Sale items will be indicated online and at checkout. Discount price reflected at checkout. Select merchandise only, excludes full-price products. Sale does not apply to prior purchases and no adjustments may be made for prior purchases or returned and repurchased merchandise. Cannot be combined with any other offers, sales, discounts, coupons, promotions or services. Additional 10% Off 40%-60% Off Sale Styles Online only promotion. Not valid on purchases at St. John Boutiques, Outlets, specialty retailers, or department stores.
Why are shipping restrictions applied to some items?
Due to international trade agreements and state laws, select items such as certain exotic skins cannot be shipped to California or outside the United States. In compliance with hazardous materials restrictions, flammable items such as fragrance cannot travel by air. For further questions regarding shipping restrictions, please contact clientservices@sjk.com
How can I track my order?
U.S. ORDERS
Once your order has been processed you will receive a shipment confirmation email containing your UPS tracking number. Please note your tracking information will not get updated until after UPS has picked up from our facility and a scan has been made. You can track your order on UPS.com. If you still have questions or there is a discrepancy with your shipping address, please contact us immediately by sending an email to clientservices@sjk.com.
Once your order has been processed you will receive a shipment confirmation email containing your UPS tracking number. Please note your tracking information will not get updated until after UPS has picked up from our facility and a scan has been made. You can track your order on UPS.com. If you still have questions or there is a discrepancy with your shipping address, please contact us immediately by sending an email to clientservices@sjk.com.
Is my package insured and do I need to sign for my order?
All U.S. purchases are shipped via UPS with signature required. For security reasons, all STJOHNKNITS.COM purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through UPS. Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method. Orders are processed Monday through Friday, excluding holidays. St. John is not responsible for unanticipated delays.
I’ve forgotten my password. What should I do?
To reset your password, follow the FORGET YOUR PASSWORD instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
How can I make returns or exchanges?
U.S. RETURNS
Returns by Mail
St. John is pleased to offer return service via UPS in order to ensure quick, convenient return service. To return your package via UPS follow these steps:
- Please pack the item(s) in the condition the garments were received.
- Fill in the return form on your packing slip and send it back with the merchandise you are returning. Please return the packing slip and make a copy for your records. Not including the return form will delay the process.
- Affix the prepaid UPS label to your package, making sure no other tracking labels are showing.
- When your package is ready, drop it off at your nearest UPS location.
By using our prepaid return label, you can track the status of your return shipment at UPS.com. You will receive an e-mail notification upon the completion of return processing. You will receive a credit to your credit card for items returned within 10 business days. Allow up to 1 billing cycle for the credit to post to your account. Original shipping and handling charges are non- refundable. We are unable to accept C.O.D. For complete return instructions please visit our Delivery and Return Information section: shipping.
If you have lost or misplaced your return label, you may also return the package via U.S. mail at your own cost. Please use the original shipping box and packing materials, if possible. The package should be shipped and insured to:
St. John Knits
Attn: SJK eCom Returns
17522 Armstrong Avenue
Irvine, CA 92614
For a replacement shipping label, please contact a Customer Service Representative at 877-750-1171 or email us at clientservices@sjk.com and we will send you a new one.
Returns and Exchanges to Retail Locations
All of our St. John Boutiques accept full price merchandise returns in person with the original packing slip and original tender. If you ordered sale merchandise, these items must be sent back to STJOHNKNITS.COM directly for a refund. Full price merchandise returns to a St. John Boutique will be offered an in-store exchange, a store credit, or a return to the original tender only if available.
PayPal® returns will be offered an exchange or boutique credit. In addition, we can offer check refund that will be mailed to your home.
St. John Outlet locations will NOT accept returns from STJOHNKNITS.COM. St. John Boutique and St. John Outlet return policy may vary.
St. John gladly accepts returns of merchandise purchased directly from STJOHNKNITS.COM that are in new, unworn, unwashed, undamaged, and unaltered condition, with the original tags attached except for Final Sale items. In addition, jewelry must also have all protective materials in place. Products showing signs of wear or use will not be accepted. Returns must be received within 14 days of the date the order was delivered. St. John will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled.
Exchanges
Unfortunately, St. John does not offer exchanges on merchandise purchased on our website. If you are looking for a different size and/or color, simply return the item in your possession and place a new order for the desired item at STJOHNKNITS.COM. We highly recommend that you place your new order as soon as you can to ensure availability.
Final sale items may not be returned or exchanged.
STJOHNKNITS.COM Price Adjustments Policy
If we mark down the price of an item you’ve already purchased, we will gladly adjust the sale price at your request within 7 days of your order date. Price adjustments will be credited back to the original form of payment that was used to purchase the item online. Please note that if your price adjustment brings the item to 40% off or more of the original price it will be considered a Final Sale and no longer eligible for a return. To see if you are eligible for a price adjustment, please contact a Client Services Representative at (877) 750-1171 or email us at client services.
Will I be refunded the full value of my order?
If your order has been sent to a destination within the U.S., all sales taxes will be refunded. Please allow up to 10 business days for the refund to appear in your account. Any expedited shipping charges will not be refunded.
Do you offer repair on damaged merchandise?
We stand behind the quality of our products and we hope you love your purchase. If you have an item that is damaged or needs to be repaired, please contact clientservices@sjk.com to discuss your options.
What is your alterations policy?
St. John does have a corporate alterations and repair facility that provides services to our authorized retailers throughout the country. All of our repairs and alterations are facilitated through our St. John Boutiques. A wardrobe Specialist will be able to assist you in filling out any necessary paper work that is needed to complete your repairs/alterations if possible and will be able to answer any of your questions regarding the cost of the repairs/alterations. If you do not live near a St. John Boutique you may go to any authorized retailers and they can send the garment to us for an evaluation and fee assessment. If you have any other questions please contact Client Services for more information at 877-750-1171 or clientservices@sjk.com.
What is the best silhouette for my body type?
You can use our 'Body Type Fit' as a guide to help select styles that are ideal for your figure.
International Orders FAQ Page
Please see our International FAQ page 'International Orders' for worldwide ordering.