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International Purchasing and Shipping

Introduction
Canadian clients may make online purchases through our e-commerce partner, i-parcel.

What is i-parcel?
i-parcel specializes in international logistics for our site and other merchants by fulfilling international shipments to customers in select countries.

Place an International Order with i-parcel
You will be directed to our i-parcel enabled site either through clicking on "Shop" from the in-country marketing website [www.sjk.com/Canada] or by selecting your destination from the drop down menu on the pop-up window when you arrive on SJK.com. Once your destination country is selected, the local product assortment in local currency will be displayed. You may then add items specified as available for international shipping to your shopping cart. Once an item is added to your cart, please click "Proceed to Checkout." At this time, you will be redirected to a secure shopping cart managed by i-parcel, from which you will complete your transaction. i-parcel will take sole responsibility of calculating all taxes, shipping, and duty information.

Countries Are Eligible for International Shipping
Currently, St. John ships only to the U.S and Canada.

Payment Options
Accepted methods of payment vary depending on the destination country. Accepted methods of payment will be displayed on the Order Review & Payment Page through i-parcel checkout.

Gift Cards
Gift cards are not accepted as payment for international orders. In addition, gift cards are not available for purchase by international customers.

How are Customs, Duties, and Taxes Calculated? When are they Collected?
All taxes, customs, duty information, and other shipping related costs will be calculated at the time of checkout through i-parcel. The amount of the applicable tariffs, duties, and taxes will vary based on the product ordered and the specific rates set by the local government. All tariffs, duties, and taxes will be collected at the time of checkout and you will not be asked to pay any additional fees at time of delivery. In certain instances and depending on your country, your duties and taxes will be included in the price and you will not be asked to pay any additional fees.

How Are International Shipping Rates Determined?
International shipping rates vary depending on the international destination and are determined by the shipping option chosen by the customer, the international destination, and the total order weight. Total shipping costs, taxes, and duties will be displayed prior to submitting your order.

Pricing & Promotions
Special promotions, discounts, or offers for SJK.com may not be used for, or applied to orders placed through i-parcel.

What is the Timeline for International Delivery?
Estimated delivery date and a tracking number will be provided upon checkout. Estimated delivery dates are subject to change due to unforeseeable factors. International orders will be shipped using i-parcel’s Preferred Shipping, and should arrive within 7-14 business days after the order is placed. Delivery time may exceed the estimated time specified at the time of checkout for rural or remote international destinations, or due to delays in customs clearance procedures.

How Can I Track My International Order?
We will keep you updated on your order status via email. We will send you an initial confirmation email when your order is placed, and second email when your order ships. The order shipment email will contain an i-parcel tracking number that you can use to track your package through your order's journey. You can access the i-parcel Tracking page here: tracking.i-parcel.com

Where Do I Find My i-parcel Tracking Number?
You will receive a confirmation email after your order has shipped containing an i-parcel tracking number that you can use to track your package. If you have misplaced your tracking number, please email trackmyparcel@i-parcel.com. If you received the following message: "Your shipment is destined for a country that requires further information prior to arrival. Please contact trackmyparcel@i-parcel.com for further information." Please email trackmyparcel@i-parcel.com in order to provide i-parcel with the information needed to complete the delivery of your order.

Can I Ship to Multiple Addresses?
No, you cannot ship to multiple addresses within the same order. The country of your credit card and the international shipping destination country must match in order to place an international order.

Can I Modify or Cancel My Order After it Has Been Placed?
After you place an international order, you are not permitted to modify your order. If you would like to cancel your order, you have a two-hour window to cancel once your order has been placed. If you have to cancel your order, please email trackmyparcel@i-parcel.com

How Do I Determine the Proper Product Sizing?
Please reference individual size charts located on each product page to verify the correct sizing of a product. Sizing is displayed in U.S. sizes

International Returns
We stand behind the quality of our products and we hope you love your purchase. If you receive a damaged or defective item, we will accept it for a refund or exchange within 45 days of the ship date. You will be responsible for the shipping charges.

Questions?
Canada Customers Call: XXX-XXX-XXXX

Please note that refunds/credits will only be made for the merchandise value of eligible returned goods received; No refund/credit will be given for shipping costs or duties and taxes.

** Typically, refunds are processed upon receipt at the i-parcel warehouse.

You may process your returns by clicking on the returns link on the local levi.com homepage and follow the electronic returns process. You will be responsible for all shipping costs and customs fees in the transport of your goods back to the United States. These costs will be displayed in the electronic returns process and you will pay for them when you print your return label. i-parcel will not refund any shipping costs, duties or taxes incurred on the original delivery of your merchandise.

Packing Your Return
  1. Please pack the item(s) securely in the original product packaging (if possible). Please include all paperwork, parts and accessories. All products must be returned in new condition to ensure full credit.
  2. Complete the return reason questionnaire on the packing slip and include it with the items you'd like to return.
  3. Remove all extra labels on the outside of the package and seal the bag or box securely.

Can I return an item to a St. John Boutique?
No, at this time no returns will be accepted in our retail locations.

How Can I Contact i-parcel?
You can reach i-parcel Customer Service team at trackmyparcel@i-parcel.com. I-parcel's Customer Service is available 24/7 to address any issues that may arise.

Are There Any Rules and Restrictions for International Shipping?
Yes, there are a few rules and restrictions for order orders shipped internationally:
  • Your purchase must be limited to items for your own personal use or as a gift to a friend or family. Resale or export of any items purchased from the Sites is prohibited and is a violation of our terms and i-parcel’s terms.
  • Your bill to and ship to address must be the same; you may not ship to multiple addresses.
  • Gift certificates, gift cards, e-gift cards private label and co-branded credit cards are not accepted for payment.
  • International orders may not be eligible for the same promotional offers that are available to domestic visitors of the Sites at a certain time period.
  • Only orders that have been paid in full will be processed.
  • Once your order is placed, you may not change or modify it. You may cancel within 2 hours of order placement by emailing: trackmyparcel@i-parcel.com
  • Returns will not be accepted in any retail location, in any country.
  • Commercial purchases for retail sales are not permitted.
  • Purchasing limited to 6 quantities per item.

Privacy Policy
All international orders are subject to St. John policies, including the Terms and Conditions and Privacy Policy. In addition, international orders are also subject to i-parcel’s policies, including i-parcel’s Terms and Conditions.

Secure Shopping
St. John and i-parcel use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. This protection is used for all online orders, whether through a desktop computer or a mobile device. Should any unauthorized charges appear on your credit card as a result of shopping with Levi.com, you must notify your credit card provider in accordance with