Client Services

STJOHNKNITS.COM is open for shopping 24 hours a day, 7 days a week, 365 days a year. Our customer service hours of operation are below:

Day Hours
Monday - Friday 7 a.m. PT – 4 p.m. PT
Saturday – Sunday Closed
New Year's Day Closed
Easter Closed
Memorial Day Closed
Independance Day Closed
Labor Day Closed
Thanksgiving Closed
Christmas Day Closed
Next Business Day Closed

Contact Us
e-Mail us at
For online shopping support please call a Client Services Representative at 1-877-750-1171
For St. John company inquiries, alterations, boutique and outlet questions please call 949-863-1171

About Our Products
Product Info and Care

Shopping and Payment
Payment Method
Sales Tax
What payment methods can I use?
When will my order ship?
When will my order be delivered?
How much does it cost to ship my order?

International Purchasing and Shipping

Returns and Exchanges
Returns and Refunds
Changes to Orders

Account Information
Your Account
Forgotten Password
Your Address Book
Tracking Your Orders and Order History

Company Information
About Us

St. John Boutiques
Boutique Locator
Return Policy

St. John Outlets
Outlet Locator
Return Policy

Style Guide

Fit Guide
Size and Fit Guide

Fashion Glossary

Privacy Notice
Privacy Notice

Terms and Conditions
Terms and Conditions

Can I get a replacement button or paillette for my garment?
How do I care for my purchase?

Web Site
Is there a risk to storing my information online with St. John?
Does St. John sell names to other companies?

Frequently Asked Questions (FAQs)

Do you have a catalog?
Please contact client services:
How do I find out about career opportunities with St. John?