ST. JOHN KNITS ships internationally from STJOHNKNITS.COM (our "Site") with the assistance of our international Ecommerce partner, Global-e
What Countries Are Eligible for International Shipping?
Currently, STJOHNKNITS.COM ships to over 40 countries and counting. As we continue to grow we will continue to expand to more countries. To see if we ship to your destination, please click on the Ship To: flag at the top right hand corner of our website. From there you will select the Shipping Country/Territory drop down box and you will be able to see all of our available options.
What are my Payment Options?
Accepted methods of payment vary depending on the destination country. Accepted methods of payment will be displayed on the Order Review & Payment Page through Global-e checkout.
How are Customs, Duties, and Taxes Calculated? When are They Collected?
All taxes, customs, duty information, and other shipping related costs will be calculated at the time of checkout through Global-e. The amount of the applicable tariffs, duties, and taxes will vary based on the product ordered and the specific rates set by the local government. All tariffs, duties, and taxes will be collected at the time of checkout and you will not be asked to pay any additional fees at time of delivery. In certain instances and depending on your country, your duties and taxes will be included in the price and you will not be asked to pay any additional fees.
How Are International Shipping Rates Determined?
International shipping rates vary depending on the international destination and are determined by the shipping option chosen by the customer, the international destination, and the total order weight. Total shipping costs, taxes, and duties will be displayed prior to submitting your order.
How Can I Track My International Order?
We will keep you updated on your order status via email. We will send you an initial confirmation email when your order is placed, and second email when your order ships. The order shipment email will contain an Global-e tracking number that you can use to track your package through your order's journey. You can access the Global-e Tracking page here: Global-e Tracking
Can I Ship to Multiple Addresses?
No, you cannot ship to multiple addresses within the same order. The country of your credit card and the international shipping destination country must match in order to place an international order. Additionally, the bill to and ship to address must match.
Can I Modify or Cancel My Order After it Has Been Placed?
After you place an international order, you are not permitted to modify your order. If you would like to cancel your order, you have a two-hour window to cancel once your order has been placed.
St. John gladly accepts returns of merchandise purchased directly from STJOHNKNITS.COM that are in new, unworn, unwashed, undamaged, and unaltered condition, with the original tags attached. In addition, jewelry must also have all protective materials in place. Products showing signs of wear or use will not be accepted. Exchanges/Returns must be received within 30 days of the original order date. You may return your purchase for a refund of the merchandise cost less the cost of return shipping. Initial shipping, taxes and duty charges will not be refunded. STJOHNKNITS.COM does not accept exchanges. You can return your order and then place a new one for the new item. Please note STJOHKNITS.COM does not offer price adjustments on any full-price and/or sale merchandise.
Call a ST. JOHN Client Service Representative 1-877-750-1171.
Can I return an Item to a ST. JOHN KNITS Boutique or Outlet?
No, at this time no returns will be accepted in St. John Boutiques or Outlets in any country.
STJOHNKNITS.COM and Global-e use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. This protection is used for all online orders, whether through a desktop computer or a mobile device. Should any unauthorized charges appear on your credit card as a result of shopping with STJOHNKNITS.COM, you must notify your credit card provider in accordance with its reporting rules and procedures.