St. John Boutiques
St. John will gladly accept unworn, unaltered merchandise with hang tags attached for exchange or refund to the original form of tender within 30 days of purchase. Gowns may be returned within 10 days of purchase. Sale merchandise may only be exchanged or returned for store credit. All returns must be accompanied by the original receipt. Returns over $200 made by cash or check will be refunded via corporate check within 10 – 15 business days. Shipping charges will not be refunded on returned merchandise. Price adjustments of any kind will not be made.
Altered items are final sale. Alterations must be retrieved or delivered within 30 days of notice. Unclaimed merchandise will be shipped to the address of record.
For additional information, please visit us at www.stjohnknits.com/boutiques .
International Shipping Policy
In addition to regular shipping fees, international shipments are also subject to import taxes, tariffs, value-added tax (VAT), customs duties, and fees, which are determined once a shipment reaches the destination country.
You are responsible for any such additional charges. St. John has no control over these charges, nor can St. John predict what they may be.
You will be required to pay these additional charges to the shipping carrier upon receipt of the product. If the due charges are not paid at the time of order delivery, the merchandise will be returned to St. John.
This applies to purchases for shipment internationally only.