Delivery and Returns

Complimentary U.S. Delivery and Returns

No minimum purchase is required for complimentary U.S. delivery.

All purchases are shipped via UPS. For security reasons, all STJOHNKNITS.COM purchases will require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through UPS. Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method. Orders are processed Monday through Friday, excluding holidays. St. John is not responsible for unanticipated delays.

A complimentary return label is included in every package in case you are not completely satisfied with your purchase.

Do you need your new purchase in a hurry? We can accommodate that as well!

St. John Knits Shipping Cost
Standard Ground (3 to 6 Business Days) Complimentary
2 Business Days $15
Next Business Day $25

Below is when you can expect to receive your expedited package for U.S. Orders:

Expedited Shipping and Handling Expectations

Shipping and Handling Expectations
Order Before 12 p.m. PST Two Business Day Next Business Day
Sunday Wednesday Tuesday
Monday Wednesday Tuesday
Tuesday Thursday Wednesday
Wednesday Friday Thursday
Thursday Monday Friday
Friday Tuesday Monday
Saturday Wednesday Tuesday

Weekend Delivery is not offered. Packages will not be delivered on a holiday should the holiday fall on a weekday.
UPS is used for all STJOHNKNITS.COM deliveries.

2019 Holiday Shipping Schedule (Domestic)

Hoilday Shipping Schedule
Shipping Method Cut Off for Holiday Delivery
Ground December 11th, 2019
2 Day Air December 18th, 2019
Next Day Air December 20th, 2019 Return Policy

We hope that you are satisfied with your St. John purchase. In the event that you need to return something, St. John gladly accepts returns of both regular price and sale merchandise.

Please note that all returns must adhere to the following conditions to qualify for a refund:

  • Returns must be received within 30 days of the original order date.
  • All items must be in original condition (unworn, unwashed, undamaged, and unaltered).
  • Merchandise must have all original tags attached.
  • Jewelry must have all protective materials in place.
  • Fully complete the return form and include this in your package along with the product(s) you are returning.
  • Items indicated as “FINAL SALE” on the website are not eligible for return or exchange. All Final Sale products are indicated on the website via the product detail page and in the shopping cart. Final Sale items will also be noted on your return form included in your package.
  • Shipping charges are not refundable.
  • All items sent back for return are subject to a full inspection upon delivery. St. John reserves the right to decline a return of any merchandise that does not meet the above return requirements.
  • Please note that we are unable to accept returns of items purchased anywhere other than STJOHNKNITS.COM.
  • If you made a purchase through one of our St. John Boutiques in store or over the phone, all returns must go back to the original Boutique where purchased. For additional information, please visit the boutiques page.

  • Exchanges

    • We do not offer exchanges at this time. Please return the item you do not wish to keep and place a new order for the desired item at

    • Price Adjustments

      • If we permanently reduce the price of an item you purchased, we will happily adjust the sale price at your request within 7 days of your order date. The item must be in the same color and size and must be in stock. Sale adjustments do not apply to items included in limited time savings events or end of season sales.

      • Returns and Exchanges to Retail Locations

        • You are welcome to take your return into any of our St. John Boutiques with the original packing slip and original form of payment.
        • Regular price merchandise can be refunded to the original form of payment.
        • Sale items purchased online are only eligible for exchange or store credit.
        • St. John Outlets and St. John Authorized Retailer locations will NOT accept returns from STJOHNKNITS.COM.
        • When returning a gift to a St. John Boutique, item can be exchanged for equal value, receive store credit or refunded to the original form of payment.

        Returns by Mail

        St. John is pleased to offer free return service via UPS in order to ensure a quick, convenient return service. To return your package please follow these steps:

        1. Please pack the item(s) in the condition they were received using the original box and packing materials, if possible.
        2. Fully complete the return form and include this in your package along with the product(s) you are returning.
        3. Affix the prepaid UPS label to your package, making sure no other tracking labels are showing.
        4. When your package is ready, drop it off at your nearest authorized UPS shipping location. We recommend dropping off your package with a UPS representative and asking for a receipt to verify it has been scanned and received. You can find the nearest authorized UPS shipping location by visiting UPS drop off.
        5. If you have lost or misplaced your return label, please contact a Client Services Representative at (877) 750-1171 or email us at client services for a replacement shipping label.
        6. You may also return the package via U.S. mail at your own cost. If you chose to do so, the package should be shipped and insured to:

          St. John Knits, Attn: STJOHNKNITS eCom Returns 17421 Derian Ave. Irvine, CA 92614

        7. St. John Knits is not responsible for lost packages returned using shipping methods other than the ones we have provided.

        Upon receipt of your return, you will receive an e-mail notification once the return has been processed. Please note your return will take up to 5 business days to reach our facility and approximately 24 to 48 hours to process once received. You should receive a credit to your original form of payment within 10 business days. Please allow up to 1 billing cycle for the credit to post to your account.